Description : Customer Relationship Officer. Company : Arab Bank. Location : القاهرة
Job description
- Identify customer needs and fulfilling it with proper bank’s products or services.
- Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
- Promote & sell bank products/services to achieve the yearly set targets .
- Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
- Ensure that brochures are up to date and in place
- Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
- Adhere to Branch Operating Model .
- Carry out any task requested by BM.
Job Requirements
- Bachelor degree in business administration or finance.
- Fluent English.
- Minimum 1 to 3 years of experience in banking or finance.
- Full awareness of bank’s products, services, rules & regulations.
- Strong orientation for sales and services.
In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud.