Description : Greeter-Cairo. Company : ADIB - Abu Dhabi Islamic Bank. Location : القاهرة

Greeting of walk-in customers, directing them as appropriate and assisting them in completing required forms prior to approaching the counter. Acting as a backup for Express Banking Zone staff in case of excess crowd.

Accountabilities;

Sales/Relationship Management:

Efficiently direct the walk-in traffic to the appropriate service zone generates referrals for the Branch through contacts with walk-in traffic, booking necessary appointments for PB’s/SPB’s at Advisory Zone

Quality & Services

• Professional greeting of walk-in customers, directing them as appropriate.

• Manage the counter queue by identifying customers’ needs and assisting them in completing required forms prior to approaching the counter.

• Externalizing low added value transactions towards self-service zone by educating customers on the use of the machines.

• Promptly & effectively handle fast services & inquiries

• Book appointment for customers seeking products sold at the Advisory Zone or a complex customer transaction.

• Promptly and efficiently handle customer quick inquiries / complaints.

• Generating a continuous flow of referrals/ appointments as per target set in the commercial action plan.

• Enhance Role in Business Referral Program Process.

• Responsible to handle New Que-Matic System Process.

• Responsible to handle New Customer feedback on I-Pad System.

• And any other assigned tasks.

CBE, Compliance, Audit, Procedures

• Handle KIO, returned mail & receipt of general mail of the branch.

• Handling cheque books & Debit Cards delivery to customers within the bank policies and procedures

• Fulfill KYC for Non- ADIB customer, if the assigned staff has no stamp, he / she should sign after adding attested by “ العميل وقع أمامي وتحققت من شخصيته“ -on the KYC signed by the customer- in addition to his / her E0.

• And any other assigned tasks.

Minimum Qualifications:

• University/College Degree.
• Good command of the English language.

Minimum Experience:

• 0-2 years of experience preferably in the financial services industry.

Job specific Skills:

·Good communication and relationship building skills.

· Exemplifies Core Competencies: analysis, communication, customer focus, teamwork, functional proficiency and managing change.